Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Friendswith Limited (trading as Vibed Unicorn) ("Company," "we," "us," or "our"). By accessing or using the Vibed Unicorn website, platform, or services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE PLATFORM.

User Types: Vibed Unicorn serves different types of users:

• Agents/Owners: Real estate professionals or property owners who create property listings ("property packages") on the Platform.
• Buyers: Individuals or consumers who access property information and interact with agents or AI on the Platform.

All user types are collectively referred to as "Users" and are equally bound by these Terms. Additional guidelines or features may apply to specific user types, but all Users must adhere to this agreement.

2. Description of Services

Vibed Unicorn is an AI-powered property intelligence and communication platform designed to facilitate interactions between real estate agents (or property owners) and potential buyers. Our Platform provides tools and services including:

• Property Package Creation: Agents/Owners can upload property-related content (documents, images, videos, floor plans, etc.) to create a digital property listing or "package" for buyers to review. The Platform may analyze and extract property details (e.g., number of bedrooms, price, location) from uploaded documents to assist in generating summaries.
• AI Chat Interface: The Platform features an interactive AI-driven chat system. Buyers can ask questions about a property and receive AI-generated responses based on the property's information and documents provided. This multi-modal AI can process text and images to answer questions and provide summaries.
• Shared Property Access: Agents can share property packages via secure links or QR codes. Buyers with the link (or who scan the QR code) can access the property page and use the AI chat to inquire about the property.
• Document Retrieval and Analysis: The AI may retrieve information from the uploaded property documents to answer buyer questions, employing retrieval-augmented generation techniques.
• User Management and Communication: Agents have a dashboard to manage their listings and view buyer inquiries. Buyers can search publicly available listings, initiate chat about a listing, and receive responses. The Platform may send email notifications to Agents when a buyer begins a chat on one of their properties (with reasonable frequency limits to prevent spam), and to Buyers if an Agent or the system edits an AI-generated response for accuracy or clarity.
• Property Search: An AI-powered search function allows Buyers to search listed properties using natural language queries and filters (such as location, price range, number of bedrooms, etc.). Public pages and maps allow browsing of all "live" (public) property packages.
• Professional Link Pages: Agents can create a branded profile or page displaying their contact information and all their active property listings, which can be shared on social media or elsewhere.
• Subscription Services: Certain features (like the number of active property packages an Agent can have) depend on the Agent's subscription plan. Free users may have limited access (e.g. basic features like QR code generation and link pages), while paid plans allow additional property listings and advanced features.

Please note: We are a technology platform and communication tool. We are not a real estate broker, agent, or financial advisor and we do not facilitate real estate transactions or agreements. The Platform's purpose is to provide information and enable communication; any actual property sale, purchase, lease, or other transaction is strictly between the Agent and the Buyer (or other involved parties), and we are not a party to those dealings (see Section 9 below).

3. User Eligibility and Account Registration

3.1 Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to register for an account or use the Platform. By using Vibed Unicorn, you represent and warrant that you meet this age requirement.

3.2 Account Registration: Certain features of the Platform require creating an account. When registering, you agree to:

• Provide accurate, current, and complete information about yourself as prompted (including your name, a valid email address, and any other required details).
• Keep your login credentials confidential. You are responsible for all activity that occurs under your account. If you suspect any unauthorized use of your account, you must notify us immediately.
• Maintain and promptly update your account information if it changes, so that it remains accurate and up-to-date.

3.3 Account Types: During registration, you must choose the appropriate account type (Agent/Owner or Buyer). Agents/Owners may be asked for additional information about their professional identity or agency. By selecting an Agent/Owner account, you certify that you are a real estate professional or property owner with rights to list the properties you upload. By selecting a Buyer account, you certify that you are interested in property information for personal or investment purposes and will use the Platform accordingly. Both account types are subject to these Terms, though some features may differ.

3.4 Account Security: You are responsible for maintaining the security of your account. Do not share your password or other access credentials with anyone. We will never ask you for your password. We are not liable for any loss or damage arising from your failure to protect your account information.

3.5 Multi-Factor Authentication: We may offer or require two-factor authentication or other security measures for accounts. Where enabled, you agree to follow the procedures for secure login. This is for your protection and to ensure the integrity of the Platform.

4. Subscription Plans and Payments (Agents)

(This section applies primarily to Agent/Owner users who subscribe to paid plans.)

4.1 Subscription Tiers: Vibed Unicorn offers subscription plans for Agents with different levels of service. For example:

• Free Plan: Limited features (e.g., ability to create professional profile with QR code and link page, but no or very limited property packages).
• Starter Plan: Allows a certain number of active property packages (e.g., 3 active listings) and includes all Free features.
• Professional Plan: Higher number of active property packages (e.g., 10 active listings) and all platform features enabled.

(Current plan limits and features are provided for illustration; the exact details and pricing of each plan are published on the Platform and may be updated from time to time.)

4.2 Fees and Billing: If you subscribe to a paid plan, you agree to pay the subscription fees indicated for that plan. All fees are stated in New Zealand Dollars (NZD) unless otherwise specified, and are exclusive of any taxes (such as VAT/GST) which will be added where applicable. Payment will be processed via our third-party payment processor (e.g., Stripe) and by providing your payment information, you authorize us (and our payment processor) to charge the subscription fee to your designated payment method on a recurring basis.

4.3 Recurring Charges: Subscriptions are billed on a recurring basis (e.g., monthly) and will automatically renew at the end of each billing cycle (monthly or annually, as applicable) unless you cancel. You will be charged in advance for each subscription period. By subscribing, you consent to automatic renewal. If you do not wish to renew, you must cancel the subscription before the next billing date. We may send a reminder or notice of upcoming renewals, but it is ultimately your responsibility to manage your subscription.

4.4 Free Trials and Promotions: If we offer a free trial or promotional discount for a paid plan, those are subject to these Terms as well. After the trial period, you will be charged unless you cancel in time. Only one trial per user (or per organization) is allowed unless otherwise stated. We reserve the right to modify or terminate promotional offers at our discretion.

4.5 Cancellation and Downgrades: You may cancel your subscription at any time via your account settings or by contacting support. If you cancel, you will continue to have access to paid features until the end of your current billing period, after which your account will revert to the Free plan. No pro-rated refunds are provided for mid-period cancellations (unless required by law or expressly stated). If you downgrade to a lower plan, and you currently have more content (e.g., active property listings) than permitted by the lower plan, you may lose access or have those excess listings unpublished—please manage your content before downgrading to avoid disruption. (For example, if you have 5 active listings on a Professional plan and downgrade to a plan allowing only 3, you will need to designate which 3 remain live.)

4.6 Failed Payments: If a subscription charge is declined or fails, we may attempt to reprocess it, and/or we may notify you to update your payment information. If payment remains outstanding, we reserve the right to suspend or revoke your access to paid features, or terminate your subscription. You agree to reimburse us for any reasonable costs incurred in obtaining payment (for example, collection agency fees or attorneys' fees, as permitted by law).

4.7 Subscription Changes: We reserve the right to change our subscription plans, features, or pricing. Any increase in price or material reduction in features of your plan will be communicated to you in advance (for example, by email or a notice on the Platform) and will take effect at the start of your next billing cycle following such notice. If you do not agree to a change, you may cancel your subscription before the change takes effect. Continuing to use the paid features after the change constitutes acceptance of the new terms.

4.8 No Refund Policy: Except as required by law or explicitly stated in a specific offer, all payments are non-refundable. This means that if you cancel in the middle of a month you've already paid for, you will not receive a refund for the remainder of that period. In rare cases where a refund is provided (at our sole discretion), it may be given as platform credit or via the original payment method, as determined by us.

4.9 Cancellation on Account Deletion: If you wish to delete your Agent account entirely, you must first cancel any active subscription. Deleting your account does not automatically cancel your subscription, and you will remain responsible for any recurring fees until you properly cancel. See Section 11 on Termination for more details on account deletion.

(Note: Buyer users generally do not have paid subscriptions; the Platform is free for Buyers to search and chat with listings.)

5. AI-Powered Features and Disclaimers

Vibed Unicorn utilizes advanced Artificial Intelligence (AI) (including language models such as Google's Gemini or similar) to power the chat interface and analyze property documents. While we strive for useful and accurate AI outputs, it is crucial that users understand the limitations and use of AI on our Platform:

5.1 AI-Generated Content is Informational: Any responses, summaries, or content provided by the Platform's AI are for informational purposes only. The AI may assist with answering questions about a property, highlighting features, or summarizing documents, but it is not a substitute for professional advice (legal, financial, real estate, or otherwise). Do not rely solely on AI-generated content for critical decisions. For example, Buyers should not make a decision to purchase a property based only on AI responses, and Agents should not rely on the AI to disclose required information. Always perform independent research and verification and consult qualified professionals (such as licensed real estate agents, lawyers, inspectors, or financial advisors) before making any real estate decisions.

5.2 No Guarantee of Accuracy or Completeness: AI content may be incorrect, outdated, or incomplete. The Platform's AI attempts to provide helpful information based on the data available (like uploaded property documents and general knowledge), but it can make mistakes or "hallucinate" information. We do not guarantee the accuracy, reliability, or completeness of any AI-generated answer or content. For example, if an AI answer provides an estimated property value or suggests something about zoning laws, that information could be wrong or not up-to-date. Users are solely responsible for verifying the AI's output before relying on it or acting on it.

5.3 AI is Continuously Learning: The AI technology used is complex and may improve or change over time. The responses might differ over time for the same question as the underlying model evolves or as more data is provided. We may also update the AI with new training data or adjust its parameters to improve quality. Despite these efforts, there is no guarantee that any particular issue has been fixed or that the AI will behave as expected in every scenario.

5.4 Agent's Responsibility for AI Outputs: If you are an Agent/Owner using the Platform, any content generated by the AI that you share with Buyers (such as answers to Buyer questions about your property) must be reviewed by you. The Platform may allow you to see and even edit the AI's responses before or after they are shown to a Buyer. Agents are solely responsible for ensuring that AI-generated descriptions or answers about their property are accurate and compliant with applicable laws. If an AI response contains a misrepresentation or omits a material fact, you (the Agent) are responsible for correcting it. We provide tools (like the ability to edit responses with transparency) to facilitate this. All liability for false or misleading content in property listings or chats rests with the Agent/Owner, not with the Company.

5.5 AI Disclaimer of Liability: Vibed Unicorn and Friendswith Limited do not accept any liability for inaccuracies, errors, or legal non-compliance in AI-generated content. We have warned that AI content may be flawed, and the Platform provides it "as is" (see Section 11). If you choose to rely on AI output, you do so at your own risk. To the maximum extent permitted by law, the Company shall not be liable for any direct or indirect loss or damage arising from the use of or reliance on AI-generated content. This includes, without limitation, any claims of misrepresentation, negligence, or breach of duty resulting from AI-provided information.

5.6 Not Professional Advice: The AI (and the Platform generally) may provide information related to real estate, legal terms (e.g., explaining a clause in a property document), financing concepts, or market trends. Such information is not professional advice and is not a substitute for consultation with a qualified professional. You should not interpret any AI response as advice from a real estate agent, attorney, or financial planner. The AI does not have the ability to consider all the specifics of your situation and cannot provide personalized recommendations like a human professional would. It operates on generic patterns and available data.

5.7 User Data in AI: The AI may use content from your interactions to formulate responses (for example, it will reference the property documents you upload or past conversation context). We handle personal data in these interactions according to our Privacy Policy. Generally, chat histories may be stored and used to improve the service or for moderation. By using the AI features, you consent to our use and processing of the data you input in accordance with our Privacy Policy. We do not use your personal chat data to train public AI models (and if we ever consider doing so, it would be only in an anonymized way and in compliance with data protection laws, or with your explicit consent). See Privacy Policy for details on data usage for AI training or improvements.

5.8 AI Usage Restrictions: You agree not to misuse the AI features. This includes refraining from attempting to: (a) input irrelevant or highly inappropriate queries not related to real estate (e.g., trying to get the AI to generate harmful or unrelated content), (b) deliberately trick or game the AI into violating our policies (such as providing disallowed content), or (c) extract underlying model information by testing its limits (like prompt injections, etc.). We use automated filters and monitoring to enforce content standards on the AI (see Section 11 on moderation), and we reserve the right to suspend or terminate access if you abuse the AI systems.

6. User Conduct and Prohibited Activities

We expect all Users to use the Platform responsibly and lawfully. You agree that you will NOT:

Violate Laws or Regulations: Use the Platform for any unlawful purpose, or in violation of any local, national, or international law or regulation. This includes (but is not limited to) real estate advertising regulations, consumer protection laws, privacy laws, intellectual property laws, and export control laws.

Provide False or Misleading Information: Upload or share any content that is false, intentionally misleading, or fraudulent. For Agents, this means you must not list properties or property details that you know are inaccurate or deceptive (see Section 8.1 on accuracy obligations). Do not impersonate any person or entity, or falsely state your affiliation with a person or entity.

Infringe Rights: Upload, post, or transmit any content that infringes or violates the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. For example, do not upload documents or photos that you do not have permission to use, and do not include personal information about someone else without their consent.

Harass or Harm Others: Use the Platform to engage in any form of harassment, hate speech, discrimination, or abuse toward others. You may not threaten, bully, or stalk anyone, and you may not post content that is defamatory, obscene, pornographic, or otherwise offensive. This includes via the AI chat – do not input harassing or hateful prompts and do not allow any user-generated content (like property descriptions or chat messages) to contain such material.

Interfere with the Platform: Do not attempt to interfere with the proper working of the Platform or any user's use of the Platform. Prohibited activities include:

• Introducing viruses, trojans, worms, logic bombs, or any other harmful code.
• Attempting to gain unauthorized access to the Platform or its servers, systems, or data (e.g., hacking, password "mining", or circumventing authentication).
• Attacking the Platform with a denial-of-service (DoS) attack or distributed denial-of-service (DDoS) attack, or otherwise overloading or disrupting the infrastructure.
• Using automated scripts, bots, scrapers, or crawlers to collect information or otherwise interact with the Platform in a way not approved by us. (Standard search engine indexing is permitted in accordance with our robots.txt, and Agents can of course use the interface to upload their data, but any mass-extraction of data or functionality abuse is prohibited.)

Commercial Use Not Permitted (for Buyers): Buyers agree not to use the information obtained from the Platform for commercial purposes unrelated to buying or renting property. Scraping property data for a third-party site, or using the AI responses to build a commercial product, is not allowed without our express permission. (Agents are allowed to use the Platform for their legitimate commercial purpose of marketing properties, but must still adhere to all other conduct rules.)

No Spam or Unwanted Communications: You will not use the Platform to transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages. Agents should not spam Buyers via the Platform's chat or contact features; communication should be responsive and relevant to the Buyer's inquiries.

Security Testing: You will not attempt to probe, scan, or test the vulnerability of any Vibed Unicorn system or network, or breach any security or authentication measures, except as part of an organized program for ethical hacking expressly authorized in writing by the Company. (Unauthorized security testing or research is a violation of these Terms and may be unlawful.)

Improper Use of Data: You will not harvest or collect personal information of other users from the Platform without proper consent. Any personal data accessed through the Platform must be handled in accordance with applicable privacy laws (see Section 9) – for example, Agents should not scrape Buyer information for resale or unrelated purposes, and Buyers should not misuse any agent contact info provided.

Other Harmful Acts: Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform, or which, as determined by us, may harm the Company or users of the Platform or expose them to liability.

Monitoring and Enforcement: We reserve the right (but assume no obligation) to monitor user conduct on our Platform. We may investigate and take appropriate legal action against anyone who, in our sole discretion, violates these rules. Enforcement actions may include removal of content, suspension or termination of accounts, and reporting to law enforcement authorities if laws are broken.

7. Content Standards and User-Provided Content

7.1 Content Standards: If you upload or post any content on the Platform (including property descriptions, photos, videos, documents, chat messages, profile information, etc.), that content must meet the following standards:

Accuracy: Information regarding properties (or any other facts) should be truthful and accurate to the best of your knowledge. Deliberately posting false or misleading information is strictly prohibited. For Agents, this means you must ensure all key details about a property (price, location, features, condition, etc.) are correct and updated when necessary. Do not omit any material facts required by law to be disclosed.

Legality: Your content must comply with all applicable laws and regulations. For example, property listings must adhere to real estate advertising laws (no false advertising, no discriminatory language in housing ads, etc.), and any contracts or documents you upload should not violate confidentiality or applicable regulations.

No Infringement: Do not upload content that you do not have the rights to use. Only upload documents and images that you have created, that you own, or that you have permission to use for the purposes of the Platform. If your content includes third-party copyrighted material (e.g., a floor plan or a photo taken by someone else), you must have the legal right (a license or consent) to use it. We are not liable for any copyright or trademark infringement committed by users; you will bear full responsibility and must indemnify us if your content infringes others' rights.

No Unlawful or Harmful Content: Content must not be defamatory, libelous, threatening, or harassing. It must not be obscene, pornographic, or contain child exploitation. It should not contain viruses, malware, or other harmful code. It also must not violate privacy rights (e.g., do not upload someone's personal or identifying information without consent).

Relevance: Especially for Agents, content you upload should be relevant to the property or service you are offering on the Platform. Do not use the property listing pages to post unrelated content or advertisements (for instance, don't upload a random PDF that has nothing to do with the property). We reserve the right to remove content that is off-topic or inappropriately placed.

7.2 User Responsibility for Content: Users are solely responsible for all content they provide to or through the Platform and for the consequences of sharing or publishing it. This means that you, not the Company, assume full liability for any claims, damages, or losses arising from your content. We do not pre-approve content before it is posted (though we may have automated filters or later moderation as noted below), and we do not endorse or verify user-provided content. The Company shall not be liable for any errors, omissions, or misrepresentations in user-generated content, whether in property listings, chat messages, or other areas.

7.3 Agent Representations and Warranties: If you are an Agent/Owner using the Platform, you further represent and warrant that: (a) you have all necessary rights and authority to market and offer the properties you list (including permission from the property owner if you are an agent acting on behalf of a client); (b) all information you provide about a property is, to your knowledge, truthful, current, and not misleading by omission or implication; (c) any photographs or media of the property accurately depict the property and are used with permission; (d) you will comply with all laws applicable to real estate advertising and sales in your jurisdiction (such as required disclosures, fair housing laws, anti-discrimination laws, and consumer protection statutes regarding marketing); and (e) you will promptly update or correct information on the Platform if you discover it is inaccurate or has changed (for instance, if a listed property's status changes or a factual error is found). You agree that you are solely responsible for any breach of these warranties and will indemnify the Company for any resulting claims (see Section 13).

7.4 No Endorsement: The presence of any user content on our Platform (including property listings and AI-generated commentary based on them) does not constitute our endorsement or guarantee of that content's accuracy or quality. We do not independently verify user content (see Section 9.1) and you should not assume that we have done so.

7.5 Removal of Content: We reserve the right to remove, delete, or disable access to any content posted on our Platform at our sole discretion, especially if we determine that the content violates these Terms, our policies, or applicable law. This can happen with or without notice to the user who provided the content. We may also terminate or suspend the account responsible (see Section 11) depending on the severity of the violation. However, we are not obligated to monitor all content, and we do not guarantee that we will catch or address every issue. Users should report content they believe violates our Terms or policies to hello@hausofm.com so we can review it.

7.6 License to Company: By uploading or submitting content to the Platform, you grant us a worldwide, royalty-free, non-exclusive license (with the right to sublicense to our affiliates and service providers) to use, reproduce, modify (e.g., for technical processing or formatting), display, perform, and distribute your content as needed to operate the Platform and provide services. This includes, for example, the right to display your property listings to prospective buyers, to analyze your documents with AI to generate answers, to make backup copies of data, or to show snippets for promotional purposes (e.g., showing a thumbnail of a listing on a public search page or in marketing). This license lasts for as long as your content is on our systems and will terminate when the content is fully deleted from our systems (subject to residual backup copies and any legal retention requirements). You retain ownership of your content; we do not claim ownership of the material you provide, only the rights needed to run the service.

7.7 Feedback: If you provide feedback, suggestions, or ideas to us about the Platform ("Feedback"), you acknowledge that such Feedback is given voluntarily and we are free to use it however we see fit, without any obligation to you. Any improvements or modifications to the Platform based on your Feedback are our property. We appreciate user insights, but please understand we cannot compensate you or attribute proprietary rights to you for suggestions on our services.

8. Intellectual Property Rights

8.1 Our Intellectual Property: The Platform (including all software, code, design, algorithms, AI models, features, and content provided by us) is the exclusive property of Friendswith Limited (Vibed Unicorn) and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. For example: the Vibed Unicorn name, logo, and branding are our trademarks; the AI systems and code that power the platform are our copyrighted works or licensed to us; the overall design and compilation of content on our website are our protected intellectual property. All rights not expressly granted to you in these Terms are reserved by us. You agree not to copy, modify, create derivative works of, reverse engineer, or attempt to extract the source code of our software or AI models, except to the extent allowed by law (and if you believe you have a legal right to do any of the foregoing notwithstanding this prohibition, you agree to provide us with reasonable advance notice and details).

8.2 License to Use Platform: We grant you a limited, revocable, non-transferable, non-exclusive license to access and use the Platform for its intended purposes (to list properties, communicate about properties, or obtain property information). You may not use our intellectual property in any manner not authorized by these Terms. For instance, you may not use our trademarks in a way that confuses others as to source (no using our logo as if you are us), and you may not reproduce parts of our website for another competing service.

8.3 User Content Ownership: You (the User) retain ownership of all content you upload or submit to the Platform, subject to the license you grant us in Section 7.6 above. We do not own your property photos, your PDFs, your chat messages, or other content you provide. However, if you remove content or terminate your account, keep in mind that content which was shared with others (for example, a property link you sent out, or a chat conversation the other party participated in) may continue to exist in those users' view or in backups for a period of time. We will handle deletions in accordance with Section 11.3 (Data deletion) and our Privacy Policy.

8.4 Third-Party Content and IP: If our Platform uses any third-party intellectual property (for example, if we integrate a mapping service, or if Agents upload third-party brochures), those works remain the property of their respective owners. Users must also respect third-party intellectual property when using the Platform. This means you should not upload anything that violates third-party IP (as stated earlier), and also you must not use any content from the Platform in a way that infringes someone else's rights. For example, if an Agent uploads a professional photo of a house, another user should not take that photo and use it elsewhere without permission, as that photo might be copyrighted by the photographer. The Platform might also display public data (like basic info from a public records database or map imagery); such data may be subject to licenses (e.g., Google Maps terms) which you agree to comply with if you use those features.

8.5 AI-Generated Content IP: Content generated by the Platform's AI based on user inputs or documents (for instance, a summary of your property features created by the AI) is, for IP purposes, derived from your content and our software. We make no claim of copyright ownership over the factual data you provided, and you are free to use the AI-generated text for your legitimate purposes (like marketing your property). However, we do claim rights in the AI model and algorithms that produced it. By using the Platform, you are licensed to use the AI-generated outputs internally or for your personal/business use, but you may not assert any exclusive intellectual property right over the AI output. For clarity: if the AI generates a helpful paragraph describing your property, you can use that paragraph in your brochures, but you can't claim that we copied you if a similar paragraph appears for a similar property (since the AI might generate similar content for similar inputs, as it's not human-authored in the traditional sense). Likewise, we won't reuse your specific property's AI-generated description for another listing without input from that listing's content, but the AI might coincidentally produce similar wording for others. We also reserve the right to use any AI-generated content for improving our algorithms, provided that use is in line with our Privacy Policy and data protection laws (i.e., if it involves personal data, we'll handle accordingly).

8.6 Feedback and Suggestions: (Reiterated) Any Feedback you provide is voluntary and we own all rights to use and incorporate it into our products or services without any obligation to you.

9. Property Information and User Transactions

9.1 Accuracy of Property Information (No Verification by Company): While the Platform is designed to facilitate accurate information sharing, we (Vibed Unicorn) do not independently verify the accuracy, completeness, or legality of the property information provided by Users. All property listings, descriptions, documents, and statements are provided by the Agent/Owner users, not by us. We do not guarantee that any given property is available, that it matches its description, or that the price and other details are up-to-date. Agents are solely responsible for the content of their listings, and Buyers are responsible for verifying any information before relying on it or proceeding with a transaction. If you find any information to be incorrect or suspicious, please contact the Agent and/or us to report it.

Example: If a listing says "the roof is new" or "zoned for residential and commercial use," the Company has not confirmed that claim. It is up to the Agent to be truthful and up to the Buyer to conduct due diligence (such as an inspection or checking public records). The Platform's AI might highlight such claims or answer questions about them, but neither the AI nor the Company guarantees their truth.

We encourage Agents to upload relevant documents (like LIM reports, building inspection reports, titles, etc.) and we allow Buyers to ask questions, but ultimately all information is provided "as-is" (see Section 11) and at the user's own risk.

9.2 No Real Estate Brokerage or Agency: Vibed Unicorn is not a real estate broker, agent, or lender, and we do not broker deals or participate in the negotiation of sales or leases. We do not show properties in person, accept deposits, or perform any tasks that real estate brokers/agents or property managers typically do. The Platform is solely a medium for communication and information exchange. Nothing on the Platform is intended to be or should be taken as legal, financial, or real estate advice. We do not:

• Guarantee the legitimacy or qualifications of any Agent or Buyer (though Agents may be licensed, we do not certify them; Buyers are not background-checked by us).
• Get involved in actual transactions between Buyers and Agents beyond providing the chat and info platform. Any agreements (sale and purchase agreements, rental agreements, agency agreements, etc.) are outside the Platform and solely between the parties involved.
• Collect any commissions or success fees on transactions. Our revenue comes from subscription fees (and possibly advertising or other services as disclosed), not from property sale commissions.
• Provide any form of insurance or assurance regarding transactions.

Because we are not a party to transactions, we will not mediate or resolve disputes between users regarding any property deal (see Section 9.3 below on disputes).

9.3 Independent User Transactions and Release: Any relationship, agreement, or transaction formed between an Agent and a Buyer (or any users) through the Platform is solely between those users. Vibed Unicorn and Friendswith Limited are not parties to any contracts or agreements that users enter into with each other, whether for the sale of property, rental, or any services. We have no control over, and assume no responsibility for, the quality, safety, legality, or fulfillment of any property transaction. If you have a dispute or issue with another user (e.g., a Buyer feels an Agent misrepresented a property, or an Agent feels a Buyer wasted their time or posted a fake inquiry), you agree that you will resolve that dispute directly with the other user. By using this Platform, you release the Company (and our officers, directors, employees, and agents) from any and all claims, demands, and damages of every kind and nature, known or unknown, arising out of or in any way connected with disputes between users. This release does not apply to any claim you might have against us that is not related to another user's conduct (for instance, if you believe we violated our own obligations to you). But for user-to-user issues, we strongly encourage you to handle them independently or with the assistance of appropriate professionals or authorities. For example, if you believe an Agent committed fraud, you may need to pursue legal action against that Agent or report them to regulators; the Company is not responsible for that misconduct.

9.4 Agent Misrepresentation and Liability: Agents/Owners are solely responsible for any promises, statements, or representations they make about their properties on or off the Platform. Vibed Unicorn does not review or verify the truthfulness of listings; therefore, any misrepresentation (whether fraudulent, negligent, or innocent) made by an Agent is the Agent's responsibility. Agents must comply with all applicable laws regarding property information, which in many jurisdictions include duties to avoid false or misleading statements (e.g., under New Zealand's Fair Trading Act 1986, Australia's Competition and Consumer Act/Australian Consumer Law, the U.S. state real estate laws, EU consumer directives, etc.). If an Agent provides incorrect information or fails to disclose something important and a Buyer relies on it to their detriment, that Agent (and not the Company) will bear full responsibility for the consequences. Agents agree to indemnify the Company for any claims arising from their misrepresentations or omissions (see Section 13). We expressly disclaim any liability for losses or damages to Buyers caused by inaccurate or incomplete information in a listing.

9.5 Use of Platform for Communication: The Platform's chat and messaging features are provided to facilitate convenient communication about properties. However, these communications do not create any binding agreement by themselves. For instance, if a Buyer and Agent discuss an offer via the chat, that conversation is informal and for informational purposes; any actual agreement should be made through formal contracts outside the Platform. The Company is not responsible for communications that occur on the Platform except as a passive conduit. We do, however, record chat histories and may review them for compliance or support purposes. Users should be mindful that what they write could be retained. Agents are advised to keep their communications professional and in line with their regulatory obligations (e.g., record-keeping if required by their real estate board, though the Platform does not currently offer certified record exporting except basic text export).

9.6 Property Search and Public Information: Buyers can search and browse property listings that Agents have marked as "live" (public). We strive to make this search function robust and user-friendly (including AI-driven natural language search). However, we do not guarantee that search results are comprehensive or perfectly relevant. Some listings might not appear due to indexing times or errors, and some search results might show properties that are no longer available (if Agents forget to mark them off). We encourage Agents to keep their status updated (e.g., mark sold properties as such). We are not liable for any Buyer's reliance on search results, such as driving to an address of a property that was listed but already sold.

9.7 No Endorsement of Users: Vibed Unicorn does not endorse any particular Agent, property, or Buyer. Any user ratings, reviews, or testimonials (if implemented) are made by other users and not by us. You should use your own judgment and, if necessary, perform background checks or verification before deciding to trust another user (for example, a Buyer meeting an Agent in person should exercise typical caution as with any meeting arranged online, and an Agent should verify the seriousness and identity of a Buyer before committing significant time or disclosing sensitive information).

10. Privacy and Data Protection

Your privacy is very important to us. Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference (and is available on our website). By using the Platform, you consent to the collection and use of information as outlined in the Privacy Policy. Key points include:

10.1 Compliance with Laws: We are committed to handling personal data in compliance with all applicable data protection and privacy laws, including (as applicable) the New Zealand Privacy Act 2020, the EU and UK General Data Protection Regulation (GDPR), the Australian Privacy Act 1988 (Cth), and the California Consumer Privacy Act (CCPA) (along with similar state laws). This means we implement measures and practices to protect personal data and honor rights granted under these laws. For example, if you are an EU resident, you have rights of access, rectification, erasure, etc., as described in our Privacy Policy; if you are a California resident, you have the right to know what personal data is collected and to opt out of its sale, etc. We do not sell personal data to third parties. Any personal information containing data will be handled in accordance with applicable privacy laws and regulations, including without limitation GDPR and similar laws.

10.2 Data Collection: We collect various types of information: when Agents sign up, we collect contact and profile details; when property documents are uploaded, we may extract data from them; when Buyers interact, we may log their queries and favorites. We also collect technical data (like device information, IP address, cookies) to maintain and improve the service. All of this is detailed in the Privacy Policy. We use Firebase/Google Cloud services for data storage and authentication, which means some data may be stored in Google's servers (potentially outside your home country, e.g., in the USA). We take steps to ensure cross-border data transfers comply with applicable laws (for instance, using Standard Contractual Clauses for EU data or relying on the UK's International Data Transfer Agreement, etc., as needed).

10.3 Data Use: Personal data is used for the purposes of providing and improving the Platform. For example, we use email addresses to send verification emails, notification emails, or newsletters (if you opt-in); we use chat logs to improve AI responses or to assist in support queries; we analyze usage data to identify popular features or potential security issues. We do not use personal data for any purpose beyond what is stated in the Privacy Policy without obtaining consent as required. We might use aggregated or anonymized data (which no longer identifies individuals) for business insights or marketing. We may also use your data to comply with legal obligations or to enforce our Terms (e.g., using logs in investigating a breach or responding to lawful law enforcement requests).

10.4 Third-Party Processors: We utilize third-party services to operate the Platform (e.g., Stripe for payments, Google for cloud and AI, email service providers for communication, and possibly analytics tools). Each of these providers is vetted for their data protection practices, and where required, we have Data Processing Agreements in place. We only share personal data with third parties as necessary to run the service (or as required by law, such as responding to a court order). See Privacy Policy for details on what categories of third parties we use.

10.5 Data Security: We employ technical and organizational measures to secure personal data. This includes encryption of data in transit (HTTPS) and at rest, secure authentication, firewalls, and access controls. We also restrict access to personal data to authorized personnel and contractors who need it to operate the Platform, and they are subject to confidentiality obligations. While we strive to protect your information, no system can be 100% secure. We cannot guarantee absolute security of data, and you acknowledge that any transmission of data is at your own risk. In the unfortunate event of a data breach that affects your personal data, we will notify affected users and authorities as required by law.

10.6 User Privacy Choices: Users have several choices and controls over their data. You may adjust your account settings to control what information is visible to others (for instance, Agent profiles may allow showing or hiding certain contact info). You may opt in or out of marketing emails. You can request access to your personal data or request deletion of your personal data by contacting us (subject to certain exceptions – e.g., if we need to keep data for legal reasons, we will explain). For EU users, any consent you've given can be withdrawn at any time (though that will not affect processing already done). For California users, you can utilize the rights given by the CCPA, such as requesting categories of data collected or deletion (again, with some exceptions). Our Privacy Policy provides the contact method and process for such requests.

10.7 Shared Content and Privacy: Be mindful that any content you share on the Platform (like in a public listing or via a shareable link) might be viewed by others. Do not include personal data in content that you do not wish to make public. For example, an Agent's listing might by default show their business contact info – that's expected; but do not accidentally upload a document that has someone's personal phone number or email if that wasn't intended to be public. If you do and want it removed, delete the content or contact us for help. We are not responsible for personal data you accidentally expose via user content, but we will assist in removing it upon notice.

10.8 Cookies and Tracking: We use cookies and similar technologies to provide and improve our service (for login sessions, preferences, analytics, etc.). By using the Platform, you agree to the use of cookies as described in our Privacy Policy or Cookie Policy. You can usually control cookies via your browser settings, but some parts of the service might not function properly without them (especially authentication cookies).

10.9 Children's Privacy: Our Platform is not intended for children under 18. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe we have collected a minor's data, please contact us so we can delete it.

10.10 Privacy Inquiries: If you have any questions or concerns about how we handle your data, or if you believe there has been a violation of your privacy rights, please contact us at hello@hausofm.com. We will address your inquiry promptly. If you are not satisfied, you may have the right to lodge a complaint with a supervisory authority (like the Privacy Commissioner in NZ, the Office of the Australian Information Commissioner, or a Data Protection Authority in the EU/UK, as applicable).

10.11 Email Communications and Notification Preferences: By signing up for and using the Platform, you consent to receive operational and service-related emails from us that are necessary to provide the services you request and to administer your account. These include, for example, account verification emails (including Google Firebase authentication emails), security alerts, password reset emails, and transaction or activity notices about your use of the Platform. You may control non-essential notification emails via your in-product preferences as described below; however, operational emails necessary to provide the service may still be sent.

• Account Creation and Verification: When you create an account, we will send a verification email and/or sign-in authentication through Google Firebase Auth. Verification and authentication are required to activate and secure your account.
• Buyer Notifications (Preference-Based): Buyers will only receive property update emails if they (i) provide property preferences (e.g., location, price, features) and (ii) explicitly turn on email notifications in their Preferences. If a Buyer turns off email notifications, we will not send property update emails. Buyers may also receive an email if the Agent responsible for a property package updates or corrects AI-generated chat messages specifically within the Buyer’s conversation thread to ensure accuracy and transparency.
• Agent Notifications (Operational): Agents may receive emails when: (a) they submit a property package to go live; (b) they edit a property package; (c) their property package is approved/accepted and marked LIVE; and (d) a user begins or engages in a chat with their property package. We may apply reasonable frequency limits, aggregation, or digests to prevent notification overload.
• Admin Notifications (Operational): The Vibed Unicorn admin team may receive emails when: (a) a new Buyer user signs up; (b) an Agent submits a property package to go live; or (c) an Agent edits a property package that is LIVE. These notifications are for service administration, security, and quality assurance.
• Preferences and Opt-Out: Buyers control property update emails via their Preferences. For any non-operational or promotional communications (if offered), you may opt out at any time using the in-email unsubscribe link or by adjusting your settings. Opting out of promotional or non-essential notifications will not affect delivery of operational emails (e.g., security alerts, account notices) that we must send to provide the service.
• Accuracy of Contact Details: You are responsible for keeping your email address accurate and up to date in your account settings. Emails will be sent to the address associated with your account.
• Compliance: We send emails in accordance with applicable laws (e.g., New Zealand Unsolicited Electronic Messages Act 2007, CAN-SPAM, GDPR/ePrivacy where applicable). Our emails will identify the sender and, where required, include an unsubscribe mechanism for non-operational communications.

(For full details, always refer to the Privacy Policy. This section is only a summary.)

11. Disclaimers of Warranties

11.1 "As Is" and "As Available" Basis: The Platform, including all content, functions, AI features, and services provided through it, is provided "AS IS" and "AS AVAILABLE". We make no warranty or representation of any kind, express or implied, about the Platform's completeness, accuracy, availability, security, or suitability for any purpose. Use of the Platform is at your own risk. We do not guarantee that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

11.2 No Implied Warranties: To the fullest extent permitted by applicable law, we disclaim all warranties and conditions, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or usage of trade. We also make no warranty that our services will meet your requirements or expectations, or that any results obtained from use of the Platform (e.g., leads on a property, accurate AI answers, or successful transactions) will be effective, reliable, or to your satisfaction.

11.3 Not Professional Advice; No Fiduciary Duty: You understand that neither the Company nor the Platform is providing professional real estate, legal, tax, or financial advice. Any information or content on the Platform is general information and not tailored to your circumstances. No fiduciary or advisory relationship is created by your use of the Platform or by any communications you receive from us or the AI. Always consult the appropriate professional for advice on real estate transactions or other matters.

11.4 Third-Party Services Disclaimer: The Platform may integrate or allow access to third-party services or content (such as Google Maps for location, or payment processing via Stripe, or links to external websites). We do not control third-party services and we provide no warranties or liability for them. Your use of third-party services may be governed by their own terms (for example, any use of Google services is subject to Google's terms). We disclaim responsibility for losses or issues arising from third-party components, network connections, or software we don't control. For instance, we are not liable if a payment processor fails to process your payment or if a cloud service outage causes the Platform to be unavailable.

11.5 Consumer Law Notice: Some jurisdictions do not allow the exclusion of certain warranties or conditions. To the extent that such laws apply to you (for example, certain consumer protection laws in New Zealand, Australia, the EU, or certain U.S. states), some of the above disclaimers may not fully apply to you. In such cases, Vibed Unicorn's warranties are limited to the minimum warranty period or scope permitted by applicable law. Nothing in these Terms is intended to exclude or limit any statutory rights which cannot be excluded or limited by contract. For example, under New Zealand's Consumer Guarantees Act (CGA), there are guarantees for services provided to consumers – if you are using our Platform as a consumer (not in trade), those guarantees may apply unless you and we contract out of them (and we are not doing so for consumers to the extent the law prohibits it). Similarly, Australian consumers have certain rights under the Australian Consumer Law that cannot be excluded. This section is subject to those laws.

12. Limitation of Liability

12.1 Broad Limitation: To the maximum extent permitted by law, in no event shall Vibed Unicorn, Friendswith Limited, or their respective officers, directors, employees, agents, or affiliates, be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages whatsoever arising out of or related to your use of (or inability to use) the Platform, whether based on warranty, contract, tort (including negligence), or any other legal theory. This means we are not liable for, as examples: lost profits or revenues; loss of data; loss of goodwill; business interruption; or the cost of procurement of substitute goods or services; or for any personal or bodily injury or emotional distress arising out of or related to our services. We also are not responsible for any damage to your or any user's computer system, device, or data that results from use of the Platform or downloading of any material.

12.2 Cap on Liability: In addition to the above, and to the extent permitted by law, the total aggregate liability of Vibed Unicorn and Friendswith Limited for any and all claims arising from or related to this Platform or these Terms shall not exceed the greater of: (a) the total amount of fees (if any) you paid to us for use of the Platform in the twelve (12) months immediately preceding the event giving rise to the liability, or (b) One Hundred New Zealand Dollars (NZ $100). If applicable law does not allow limitation of liability for certain damages (such as in some jurisdictions, limitations for personal injury or for gross negligence cannot be applied), our liability will be limited to the fullest extent permitted by law.

12.3 Exceptions: The above limitations in this section (and in the Disclaimers section) do not apply to the extent prohibited by law. Additionally, nothing in these Terms shall limit or exclude our liability for our own intentional misconduct, fraud, or gross negligence, or for death or personal injury caused by our negligence, or any other liability which cannot be excluded or limited under applicable law. However, to the extent that we may legally do so, we exclude any liabilities that we are permitted to exclude under law (for example, purely economic losses in certain jurisdictions).

12.4 Specific Application: Without limiting the generality of the foregoing, and for clarity:

• AI and Information: We will not be liable for any decisions you make or actions you take based on information (AI-generated or user-provided) obtained on the Platform. This includes any investment, purchase, or sale decisions regarding real estate or any other matter.
• User Conduct: We have no liability for any harm caused to you by another user's conduct, whether online or offline, even if that user was introduced to you via our Platform (see the release in Section 9.3).
• Service Availability: If the Platform is down or unavailable (for maintenance, due to technical issues, etc.) and that causes you loss (for example, you missed a deal or couldn't access information in time), we are not liable for that loss.
• Data Loss: If data you stored on the Platform is lost or corrupted (e.g., a property document is somehow lost from our database without backup), our liability will be limited to the cap above, but in most cases, such data loss will be considered indirect or consequential damage, which we disclaim entirely. We encourage you to keep copies of important documents you upload.
• Combined Liability: If you have multiple claims or causes of action against us, the aggregate maximum for all of them together is still the above-stated cap. The existence of multiple incidents or claims will not enlarge the limit.

By accepting these Terms and using the Platform, you acknowledge that these liability limitations are a reasonable allocation of risk between you and us, and that without these limitations, the fees (including free usage) charged for this Platform would be higher or the service would not be provided.

13. Indemnification

13.1 General Indemnification: You agree to indemnify, defend, and hold harmless Vibed Unicorn, Friendswith Limited, and their respective officers, directors, employees, agents, and affiliates from and against any and all third-party claims, demands, liabilities, costs, or expenses (including reasonable attorneys' fees and costs) arising from or related to: (a) your use of the Platform or violation of these Terms; (b) your content, data, or information provided to the Platform (including property listings, documents, photos, chat messages, etc.); (c) your interactions with other users of the Platform; (d) your violation of any applicable law, regulation, or third-party right (including intellectual property, privacy, or publicity rights); (e) any real estate transaction, negotiation, or dispute involving you and another user or third party; or (f) any claim that your use of the Platform caused harm to a third party.

13.2 Agent/Owner Specific Indemnification: If you are an Agent/Owner using the Platform to list properties, you additionally agree to indemnify us for any claims arising from: (a) inaccurate, incomplete, or misleading information about any property you list (including misrepresentations about price, condition, features, legal status, zoning, or any other material facts); (b) failure to disclose material defects, legal issues, or required information about a property; (c) violations of real estate laws, professional regulations, or licensing requirements in your jurisdiction; (d) any AI-generated content or responses about your properties that are based on information you provided (since the AI relies on your input, you remain responsible for ensuring the underlying information is accurate and the AI output is corrected if needed); (e) disputes with Buyers or other parties regarding your properties or services; (f) any unauthorized use of intellectual property (such as using photos, floor plans, or documents without proper rights); and (g) any breach of your fiduciary duties or professional obligations to clients (if you are a licensed agent).

13.3 Indemnification Process: If we become aware of a claim for which we believe you should indemnify us, we will notify you reasonably promptly. You will then have the right to defend the claim with counsel of your choice (subject to our approval, which will not be unreasonably withheld), provided that you acknowledge your indemnification obligations and provide adequate assurance of your ability to satisfy them. We reserve the right to participate in the defense with our own counsel at our expense. You may not settle any claim without our prior written consent if the settlement would impose any obligation on us or admit any wrongdoing on our part. If you fail to defend a claim after proper notice, we may defend it ourselves and seek reimbursement from you for our costs and any resulting liability.

13.4 Cooperation: You agree to cooperate fully with us in the defense of any claim subject to indemnification, including by providing access to relevant documents, information, and witnesses. You also agree not to make any statements or take any actions that could prejudice our defense or increase our potential liability.

13.5 Limitation on Indemnification: Your indemnification obligations under this section will not apply to the extent that a claim arises from our own gross negligence, intentional misconduct, or breach of these Terms. However, if a claim has multiple causes (for example, both your misrepresentation and our technical error contributed), you will be responsible for your proportionate share of the liability.

13.6 Survival: Your indemnification obligations will survive the termination of your account or these Terms and will continue for any claims that arise from your use of the Platform, even if the claim is made after termination.

14. Termination

14.1 Termination by You: You may terminate your account and stop using the Platform at any time for any reason. To delete your account, you can use the account deletion feature in your user settings (if available) or contact us at hello@hausofm.com. Before deleting your account, you should cancel any active subscription to avoid future charges (account deletion does not automatically cancel paid subscriptions). If you simply stop using the Platform without formally deleting your account, your account will remain active but may be subject to our inactivity policies.

14.2 Termination by Us: We may suspend, restrict, or terminate your access to the Platform (or any part of it) at any time, with or without notice, and with or without cause, including if: (a) you violate these Terms or any of our policies; (b) you engage in conduct that we determine is harmful to the Platform, other users, or third parties; (c) you use the Platform in a manner that could damage, disable, overburden, or impair the Platform; (d) you fail to pay any fees owed (for paid accounts); (e) we are required to do so by law or by a request from law enforcement or other government agency; (f) we discontinue the Platform or any part of it; (g) there are technical or security issues that require us to restrict access; or (h) your account has been inactive for an extended period (generally more than two years, though we will try to provide advance notice). We may also terminate accounts that we suspect are fake, duplicate, or created for abusive purposes.

14.3 Effect of Termination: When your account is terminated (whether by you or by us): (a) your right to access and use the Platform will immediately cease; (b) all of your property listings will be removed from public view (though they may remain in our systems for a period as described below); (c) any active subscriptions will be canceled in accordance with the billing terms (you may still be charged for the current billing period, and no refunds will be provided unless required by law); (d) you will lose access to any data or content stored in your account, so you should export or back up anything important before termination; and (e) these Terms will continue to apply to your past use of the Platform and any obligations that survive termination (such as indemnification, limitation of liability, and dispute resolution).

14.4 Data Retention and Deletion: After account termination, we will handle your personal data in accordance with our Privacy Policy and applicable data protection laws. In general: (a) we will delete or anonymize your personal data within a reasonable time (typically within 30-90 days), except as noted below; (b) we may retain certain data longer if required by law (e.g., for tax or accounting purposes, or to comply with legal hold requirements), for legitimate business purposes (e.g., to prevent fraud or abuse, or to resolve disputes), or if the data has been anonymized; (c) shared content (like chat conversations with other users) may be retained in anonymized form; and (d) backups may take additional time to cycle out of our systems. If you want to request expedited deletion of your data or have specific concerns, contact us at hello@hausofm.com.

14.5 Data Export: Before account deletion, you may request an export of your data. We will provide your data in a reasonable format (such as JSON, CSV, or PDF) within 30 days of your request, though some data (like AI-generated content) may not be exportable. You can make this request via your account settings or by contacting us. Note that we can only export data that is directly associated with your account; we cannot export data that involves other users (like full chat logs with other parties) due to privacy considerations.

14.6 Survival: The following sections of these Terms will survive termination: intellectual property rights, disclaimers of warranties, limitation of liability, indemnification, governing law and dispute resolution, and any other provisions that by their nature should survive termination.

15. Modifications to Terms

15.1 Right to Modify: We reserve the right to modify, update, or replace these Terms at any time in our sole discretion. We may need to make changes for various reasons, including to: (a) reflect new features, services, or functionality we add to the Platform; (b) address legal or regulatory requirements or changes in applicable law; (c) improve user protection, platform security, or safety; (d) clarify existing terms, correct errors, or improve readability; (e) address new business models or partnerships; or (f) respond to feedback or issues that arise. We will make reasonable efforts to ensure that any changes are fair and in the best interests of our users, but we cannot guarantee that every change will be favorable to every user.

15.2 Notice of Material Changes: For material changes to these Terms (such as changes that significantly affect your rights or obligations, or that introduce new fees), we will provide advance notice by: (a) sending an email to the address associated with your account (if you have one); (b) posting a prominent notice on the Platform; (c) updating the "Last Updated" date at the top of these Terms; and/or (d) providing in-app notifications or pop-ups when you log in. We will generally provide at least 30 days' advance notice for material changes, though in some cases (such as changes required by law or to address security issues), we may need to implement changes more quickly.

15.3 Non-Material Changes: For minor changes (such as fixing typos, clarifying existing language without changing the substance, or updating contact information), we may not provide advance notice, but we will update the "Last Updated" date and maintain a record of the changes.

15.4 Acceptance of Changes: By continuing to access or use the Platform after any changes to these Terms become effective, you agree to be bound by the updated Terms. If you do not agree to the new Terms, you must stop using the Platform. For material changes, if you do not agree, you may also delete your account before the changes take effect. If you have a paid subscription and you cancel due to a material change you object to, we may (but are not required to) provide a pro-rated refund for the unused portion of your subscription.

15.5 Version Control and History: We maintain version history of these Terms and will make previous versions available upon reasonable request for reference purposes. This can be helpful if you need to understand what terms applied at a particular time. You can contact us at hello@hausofm.com if you need access to a previous version.

16. Governing Law and Dispute Resolution

16.1 Governing Law: These Terms and any disputes arising out of or related to these Terms or the Platform will be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. This means that New Zealand law will apply even if you are located in a different country or if the dispute involves parties from multiple jurisdictions.

16.2 Jurisdiction and Venue: You and Vibed Unicorn agree that any legal suit, action, or proceeding arising out of or related to these Terms or the Platform shall be instituted exclusively in the courts of New Zealand. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. This means that if either party brings a lawsuit, it must be filed in New Zealand, and both parties agree to participate in those proceedings.

16.3 Dispute Resolution Process: Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute through the following process: (a) Direct Communication: Contact us at hello@hausofm.com with a detailed description of the dispute and your proposed resolution. We will respond within a reasonable time (typically within 14 business days) and work with you in good faith to resolve the issue. (b) Good Faith Negotiation: If the initial communication does not resolve the dispute, both parties agree to engage in good faith negotiations for at least 30 days before pursuing formal legal action. (c) Mediation: If negotiation does not resolve the dispute, either party may request mediation through a mutually agreed mediator or mediation service in New Zealand. The costs of mediation will be shared equally unless the mediator determines otherwise.

16.4 Time Limitation for Claims: You agree that any claim or cause of action arising out of or related to your use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred. This limitation period begins when you knew or reasonably should have known about the facts giving rise to the claim.

16.5 Class Action and Jury Trial Waiver: To the fullest extent permitted by applicable law, you agree that: (a) any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action; (b) you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action; and (c) you waive your right to a jury trial for any disputes related to these Terms or the Platform. If this class action waiver is found to be unenforceable, then the entirety of this dispute resolution section will be null and void.

16.6 Exceptions to Dispute Resolution: Notwithstanding the above, either party may: (a) seek injunctive or other equitable relief from any court of competent jurisdiction to protect intellectual property rights or confidential information; (b) file a claim in small claims court if the claim qualifies; or (c) report violations of law to relevant government authorities.

16.7 International Users and Consumer Protection: If you are located outside New Zealand, the application of New Zealand law does not override any mandatory consumer protection laws or rights that cannot be waived under the laws of your home jurisdiction. For example, if you are an EU consumer, you may have certain rights under EU consumer protection directives that cannot be limited by these Terms. Similarly, Australian consumers have rights under the Australian Consumer Law that cannot be excluded. If there is a conflict between these Terms and such mandatory local laws, the local laws will prevail to the extent of the conflict.

16.8 Enforcement: If any provision of this dispute resolution section is found to be unenforceable, the remainder of this section will remain in full force and effect. If the class action waiver is found to be unenforceable, the dispute will be resolved in the courts of New Zealand as specified above.

17. Force Majeure

17.1 Force Majeure Events: Neither party will be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, epidemic, or other act of God; war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power; riot, civil commotion, strikes, lockouts, or other labor disputes; government actions, laws, regulations, or court orders; internet outages, infrastructure failures, or telecommunications breakdowns; third-party service provider failures or breaches; cyber attacks, hacking, or other security breaches; or any other cause beyond the reasonable control of the affected party ("Force Majeure Event").

17.2 Notice and Mitigation: If a Force Majeure Event occurs: (a) the affected party will promptly notify the other party in writing of the nature and extent of the Force Majeure Event; (b) the affected party will use reasonable efforts to mitigate the effects of the Force Majeure Event and to resume performance as soon as reasonably possible; (c) the affected party's performance obligations will be suspended to the extent they are prevented by the Force Majeure Event, but only for the duration of the event; and (d) if the Force Majeure Event continues for more than 90 days, either party may terminate the affected services or these Terms upon written notice.

17.3 User Impact and Remedies: In the event that a Force Majeure Event significantly impacts the Platform: (a) we will notify users of service disruptions when reasonably possible through email, the Platform, or our website; (b) we will make reasonable efforts to restore service promptly and may implement temporary workarounds or alternative measures; (c) users with paid subscriptions will not be charged for services that are completely unavailable due to the Force Majeure Event (we may provide credits or extend subscription periods as appropriate); and (d) we will not be liable for any losses, damages, or expenses you incur as a result of service disruptions caused by Force Majeure Events, subject to applicable consumer protection laws.

17.4 Limitations: This Force Majeure clause does not excuse a party's failure to pay amounts due and owing (for example, users are still responsible for subscription fees for services that were available), nor does it excuse failures that were caused by the party's own negligence or misconduct. Additionally, a party cannot claim Force Majeure for events that were reasonably foreseeable or preventable through reasonable precautions.

18. Miscellaneous

18.1 Entire Agreement: These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Friendswith Limited (trading as Vibed Unicorn) regarding your use of the Platform. These Terms supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, whether written or oral, with respect to the Platform. No other terms or conditions (such as terms in a purchase order, email signature, or other document) will modify these Terms unless expressly agreed to in writing by both parties.

18.2 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions will not be affected or impaired. In such case, the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent as closely as possible. If such modification is not possible, the invalid provision will be severed from these Terms.

18.3 No Waiver: Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by our authorized representative. No single or partial exercise of any right, remedy, power, or privilege will preclude any other or further exercise of that or any other right, remedy, power, or privilege.

18.4 Assignment: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section will be void. We may freely assign, transfer, or delegate our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

18.5 Third-Party Beneficiaries: These Terms are for the sole benefit of the parties hereto and their respective successors and permitted assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms. However, our affiliates, officers, directors, employees, and agents are intended third-party beneficiaries of the provisions that limit liability and provide indemnification.

18.6 Relationship of the Parties: No agency, partnership, joint venture, or employment is created between you and us as a result of these Terms or your use of the Platform. You do not have any authority to bind us in any respect whatsoever.

18.7 Headings: The headings and captions used in these Terms are for convenience only and do not affect the interpretation of these Terms.

18.8 Language: These Terms are written in English. Any translation of these Terms into other languages is provided for convenience only. In the event of any conflict between the English version and any translation, the English version will control and prevail.

18.9 Electronic Communications and Signatures: You consent to receive communications from us electronically, including via email, the Platform, or other electronic means. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Electronic signatures will have the same legal effect as handwritten signatures.

18.10 Contact Information: For questions about these Terms, to report violations, or for any other inquiries, please contact us at: